Shipping policy

ruvli.com is operated by Vumra Commerce Ltd, a company registered in England and Wales (company no. 16707665), trading as RUVLI. This policy explains how we process and deliver orders to the United Kingdom and internationally.

1. Shipping regions

We ship to the following countries:

- United Kingdom
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
- North America: United States, Canada
- Australia and New Zealand
- Asia and the Middle East: Hong Kong SAR, Israel, Japan, Kuwait, Oman, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates

If your country is not listed, we cannot deliver there yet.

2. Processing times

Orders are processed Monday–Friday, 09:00–17:00 (UK time), excluding UK public holidays. Processing usually takes 1–2 business days after payment is confirmed. You will receive an email with your tracking number when your order ships.

3. Delivery times and costs

Delivery times are counted from the day your order ships.

- United Kingdom: Free standard delivery on all orders, 3–6 business days.
- Europe: £5.00, 5–8 business days.
- United States and Canada: £7.00, 5–8 business days.
- Australia and New Zealand: £7.00, 5–8 business days.
- Asia and the Middle East: £8.00, 5–8 business days.

All prices are in British pounds (GBP). The exact delivery cost is shown at checkout before you pay. Delivery times are estimates; customs checks, public holidays and severe weather can cause delays.

4. Customs, import duties and taxes

Orders delivered in the United Kingdom include all taxes, with nothing more to pay.

For deliveries outside the United Kingdom, your country may charge import duties, VAT, GST or customs handling fees. These charges are not included in our product prices or delivery costs, and are paid by the recipient to the carrier on delivery. The amount depends on your country's rules and the order value; please check with your local customs office if you are unsure.

If you refuse to pay these charges and the parcel is returned to us, we will refund the product price minus the original delivery cost and any return charges billed to us by the carrier.

5. Tracking

Every order ships with tracking. Use the link in your shipping confirmation email to follow your parcel. Tracking may take up to 48 hours to show updates after dispatch.

6. Failed delivery and address issues

Please check that your delivery address is correct and complete at checkout. If delivery fails because of an incorrect address or repeated missed attempts, the parcel may be returned to us. We can reship it once you pay the new delivery cost, or refund the product price minus the original delivery cost and return charges.

If you notice a mistake in your address, email us as soon as possible. We can update it before your order ships.

7. Lost, late or damaged parcels

If your parcel has not arrived within 10 business days after the estimated delivery date, contact us and we will open an investigation with the carrier. If the carrier confirms it is lost, we will send a replacement or give you a full refund, including delivery costs.

If your parcel arrives damaged, email us photos of the item and packaging within 48 hours of delivery, and we will replace or refund it.

8. Returns

You can return items within 30 days of delivery, wherever you live. See our Returns & Refunds Policy for details.

9. Contact

Email: contact@ruvli.com
Phone: +44 7459 920019
Address: 164 Hamilton Rd, Norwood, London, SE27 9SF, United Kingdom
Support hours: Monday–Friday, 09:00–17:00 (UK time)