Terms of service

Last updated: 22 June 2026

This website (ruvli.com) ("we", "us", or "our"), Our UK returns and correspondence address is 164 Hamilton Rd, Norwood, London, SE27 9SF, United Kingdom.

Application of these Terms

These terms and conditions ("Terms") apply to all orders for products sold on our website ("Products").

1. Orders

A product's true colour may not exactly match what's shown on your device or in our marketing, and packaging may differ slightly. To order, you must be legally capable of entering a binding contract (in the UK, at least 18). By ordering through our website, you are deemed to have read and accepted these Terms.

We may send an order acknowledgement after receipt — this is not acceptance. Acceptance occurs only when we email confirmation of acceptance and/or dispatch, at which point a contract is formed, unless we notify you that we cannot accept your order.

If we are unable to accept or supply any Products (for example, out of stock, a payment issue, or a price/description error), we will inform you. If you have already paid, we will refund the amount for the order or affected Product(s). Except as stated here, we have no liability for any amendment or cancellation.

2. Price

Prices are shown on our website in GBP (£) and include VAT where applicable. Delivery charges are excluded — see our Shipping Policy.

If, before dispatch, we discover the correct price is higher than shown, we will contact you to choose between continuing at the correct price or cancelling. If an obvious mispricing was processed, we may end the contract, refund sums paid, and require the return of any Products supplied. Prices, discounts, and promotions may change without notice.

3. Payment

Accepted payment methods are shown at checkout. Payment is taken at the time the order is placed (including for pre-orders). Discount codes and gift cards may carry additional terms or exclusions, which will be provided with them.

4. Delivery

Your order may be delivered in instalments. Delivery costs, service areas, and estimates are set out in our Shipping Policy; for pre-orders, any lead time shown is an estimate only.

A signature may be required depending on the location or method. If the carrier cannot deliver, they will leave a note or contact you to rearrange or advise depot collection. If delivery attempts fail and you do not rearrange or collect, Products may be returned to us and we may end the contract — we will refund the price paid, but may deduct outbound delivery and carrier return fees.

Delivery completes when Products are delivered to the address you provided (or a person/place you designated, such as a neighbour). From that point, the Products and the risk of loss are your responsibility. You own the Products once we have received payment in full.

5. Returns and your right to cancel

Changed your mind: You have 14 days from receipt to return a Product. Log a return via our online returns portal to obtain a label. Return costs are your responsibility and will be deducted from your refund. Products must be unused, in re-saleable condition, in original packaging with tags intact. For hygiene reasons, certain items (e.g. underwear, socks, or swimwear with broken/absent hygiene seals) are non-returnable. This does not affect your statutory rights.

Faulty or mis-described items: We are legally required to supply products that conform to the contract. If you believe a product is faulty or mis-described, notify us via the returns portal (we may request photographs). A returns label will be provided, and we will refund those Products in full.

Your legal right to cancel — UK customers: If you are a UK consumer, you have a legal right to cancel within 14 days of receiving the Products. This does not apply to personalised items or hygiene-sensitive items where a seal is missing or broken. To cancel, notify us with your name, address, order details, and email (you may use the model cancellation form, but don't have to). Return the Products within 14 days of notifying us. We will refund within 14 days of receiving the Products, by the original payment method, including standard delivery costs up to the least expensive method we offer. We may reduce a refund to reflect handling beyond what would be permitted in a shop.

6. Events outside our control

We will not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control.

7. Intellectual property

All intellectual property rights in our Products and website are owned by us or our licensors and protected by applicable laws and treaties. All rights reserved.

8. Contact us

Contact us via the website form or email contact@ruvli.com. For order queries, include your order number. We will contact you using the details provided at checkout unless you request otherwise.

9. How we use your personal information

We use your personal information in accordance with our Privacy Policy.

10. Other important terms

Nothing in these Terms affects your rights as a consumer under applicable law. We may transfer our rights and obligations under any contract to another organisation, and will notify you if so, ensuring your rights are not affected. The contract is between you and us, and no other person has the right to enforce its terms. These Terms and any contract are in English only. Each provision operates separately — if any is found unlawful or unenforceable, the rest remain in full force. If we delay enforcing our rights, we do not waive them.

11. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction — without prejudice to any mandatory consumer protections that apply in your country of residence.